Frequently Asked Questions

Our standard delivery timing for lunch is from 10 am to 1 pm and dinner, it would be from 4 pm to 7 pm.

We do deliver every day including Christmas and New Year’s Day. For Chinese New Year, a surcharge for the deliveries will be imposed.

Yes, we do delivery every day unless you request for no meal deliveries during weekends.

Yes, we do provide delivery during the Chinese New Year. There will be a surcharge if you will need the services during Chinese New Year Eve, 1st day, and 2nd day of Chinese New Year.

We will be providing biodegradable containers together with a total of 2 thermal flasks to store the soup and the drink. These will all be delivered in our thermal bag.

Yes, our thermal bag is used to keep your meal warm, and both need to be returned to us daily.

For activation of services, you will just need to us a call at 63601000, one day in advance before 3 PM.

You can make the booking for the trial meal 1 day in advance before 3 pm so we will be able to deliver the meal for the next day's lunch.

Sure! Let us know one day (before 3 PM) in advance and we will postpone the following day’s meal(s) and arrange the delivery accordingly.

You can set the date you’d like to start the meal delivery on the Booking Page. If you have a change of mind later on, you can change the date by contacting and informing us the latest by 1 day in advance before 3 PM prior to the date you chose.

If you are interested, we do offer a weekday-only package! However, if you would like to get more meals by getting our main package(s), you can certainly do so too. Simply let our customer service team know that you would like to only have deliveries on weekdays and we will make the arrangement for you.

All meals served by ReLacto are recovery meals, as we planned them with our head chef to incorporate food ingredients with healing nutrients (e.g.: Iron, Vitamin C, Vitamin B Complex and Vitamin A), which help promote wound healing, help the body develop red blood cells, and support a good immune system. Our meals are also high in protein, which is the foundation of supporting wound recovery. Hence, on top of postpartum mothers who are recovering from childbirth, our recovery meals are also suitable for adults who are recovering from common surgeries, provided that they get consent from their doctors.

Meanwhile, if you’re a breastfeeding mother who is looking to have our meals to support your breast milk supply, we will incorporate lactogenic ingredients like green papaya, fenugreek, and fennel in your meals.

Upon booking, you’ll have the option to choose between a “Recovery Meal” and a “Lactation Meal” in the booking form, and our Customer Service Officers will call you to confirm your meal details again once we receive your booking.

You can inform us in advance regarding which ingredients that you wish to exclude from your meals. We will make the necessary replacement and arrangement.

Yes, our food contains alcohol to provide heaty properties for the dish, however, the alcohol content is boiled before it is then mixed into the food. If you are allergic to alcohol, do let us know and we will make changes on your meal.

Yes, they are. In fact, our dishes are specially formulated to assist mothers' lactation journey.

The ingredients used are carefully selected for customers who have lactation needs and would like to have a healthy diet after confinement. After all, you deserved all ReLacto best meals after pregnancy.

You can start having ReLacto lactation food after your confinement. We include a variety of seafood, beef, and lactogenic ingredients to support your milk supply and recovery.

Lactation meals can help improve your milk supply and breastfeeding experience. However, it's important to remember that every mother's body is different, so the effects of lactation meals may vary.

But the good news is that our meals are planned by an award-winning chef to be well-balanced and delicious, ensuring that every meal is packed with the key nutrients you need for recovery and lactation. According to our internal survey, over 70% of mothers agreed that lactation meals helped to improve their breastfeeding experience.

You can eat ReLacto lactation meals for as long as you're breastfeeding! We understand that breastfeeding can sometimes be challenging, and we want to make it as easy as possible for you. That's why we offer lactation food delivery. We take care of all the hassle of planning and cooking so you can focus on your baby.

You can set the date you’d like to start the meal delivery on the Booking Page. If you have a change of mind later on, you can change the date by contacting and informing us the latest by 1 day in advance before 3 PM prior to the date you chose.

When placing your order, you may make the payment for the deposit with your card. After your first meal is delivered, you can settle the remaining balance payment via Bank Transfer/PayLah/PayNow.

1. Internet Banking

   Internet fund transfer to:

   Bank Name :

   7339 (OCBC Bank), 601 (OCBC Centre)

   Account Type :

   Current Account

   Account Name :

   Relacto Pte Ltd

   Account Number :

   601682313001

   Kindly ensure to follow the steps below during internet transfer for administrative purposes:

   1. Please Quote your ‘Reference Number / Account Holder Name’ at the payment details (as provided above)

   2. Once the transfer is completed, remember to take a screenshot of the successful transaction.

   3. And email a screenshot of the successful transaction and indicate your account number to [email protected].

2. ATM

   ATM transfer to:

   Bank Name :

   7339 (OCBC Bank), 601 (OCBC Centre)

   Account Type :

   Current Account

   Account Name :

   Relacto Pte Ltd

   Account Number :

   601682313001

   Kindly ensure to follow the steps below during internet transfer for administrative purposes:

   1. Please Quote your ‘Reference Number / Account Holder Name’ at the payment details (as provided above)

   2. Once the transfer is completed, remember to take a picture of the receipt of the successful transaction.

   3. And email the picture of the receipt of the successful transaction and indicate your account number to [email protected].

3. PayNow

   PayNow to:

   UEN Number: 202137897H

   Kindly ensure to follow the steps below during internet transfer for administrative purposes:

   1. Please Quote your ‘Reference Number / Account Holder Name’ at the payment details (as provided above)

   2. Once the transfer is completed, remember to take a screenshot of the successful transaction.

   3. And email a screenshot of the successful transaction and indicate your account number to [email protected].

4. QR code

   

   Kindly ensure to follow the steps below during this internet transfer for our administration purposes:

   1. Please Quote your ‘Reference Number / Account Holder Name’ at the payment details (as provided above)

   2. Once the transfer is completed, remember to take a screenshot of the successful transaction.

   3. And email a screenshot of the successful transaction and indicate your account number to [email protected].

You will receive an acknowledgement email when payment has been verified.

Feel free to drop us a call for any queries @ 6360 1000 .