Frequently Asked Questions
Delivery
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What is the time for
delivery?
Our standard delivery timing for lunch is from 10 am to 1 pm and dinner, it would be from 4 pm to 7 pm.
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Do you deliver
during
public holidays?
We do deliver every day including Christmas and New Year’s Day. For Chinese New Year, a surcharge for the deliveries will be imposed.
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Do you deliver
during the
weekend?
Yes, we do delivery every day unless you request for no meal deliveries during weekends.
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Do you deliver
during
CNY?
Yes, we do provide delivery during the Chinese New Year. There will be a surcharge if you will need the services during Chinese New Year Eve, 1st day, and 2nd day of Chinese New Year.
Packaging
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What container will
you
provide?
We will be providing biodegradable containers together with a total of 2 thermal flasks to store the soup and the drink. These will all be delivered in our thermal bag.
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Will we need to
return
the thermal bag and thermal flask daily?
Yes, our thermal bag is used to keep your meal warm, and both need to be returned to us daily.
Service
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How do I activate
the
services?
For activation of services, you will just need to us a call at 63601000, one day in advance before 3 PM.
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When can I start my
trial
meal?
You can make the booking for the trial meal 1 day in advance before 3 pm so we will be able to deliver the meal for the next day's lunch.
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I won’t be at home
on
certain days, can I skip the meals on these days?
Sure! Let us know one day (before 3 PM) in advance and we will postpone the following day’s meal(s) and arrange the delivery accordingly.
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If I make the
booking
now, when will my meal delivery start?
You can set the date you’d like to start the meal delivery on the Booking Page. If you have a change of mind later on, you can change the date by contacting and informing us the latest by 1 day in advance before 3 PM prior to the date you chose.
-
Can I only order
meals
for weekdays?
If you are interested, we do offer a weekday-only package! However, if you would like to get more meals by getting our main package(s), you can certainly do so too. Simply let our customer service team know that you would like to only have deliveries on weekdays and we will make the arrangement for you.
Menu & Food
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What’s the difference
between lactation meal and recovery meal?
All meals served by ReLacto are recovery meals, as we planned them with our in-house dietitian to incorporate food ingredients with healing nutrients (e.g.: Iron, Vitamin C, Vitamin B Complex and Vitamin A), which help promote wound healing, help the body develop red blood cells, and support a good immune system. Our meals are also high in protein, which is the foundation of supporting wound recovery. Hence, on top of postpartum mothers who are recovering from childbirth, our recovery meals are also suitable for adults who are recovering from common surgeries, provided that they get consent from their doctors.
Meanwhile, if you’re a breastfeeding mother who is looking to have our meals to support your breast milk supply, we will incorporate lactogenic ingredients like green papaya, fenugreek, and fennel in your meals.
Upon booking, you’ll have the option to choose between a “Recovery Meal” and a “Lactation Meal” in the booking form, and our Customer Service Officers will call you to confirm your meal details again once we receive your booking.
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What if I do not
consume
certain ingredients in your menu?
You can inform us in advance regarding which ingredients that you wish to exclude from your meals. We will make the necessary replacement and arrangement.
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Does your food
contain
alcohol?
Yes, our food contains alcohol to provide heaty properties for the dish, however, the alcohol content is boiled before it is then mixed into the food. If you are allergic to alcohol, do let us know and we will make changes on your meal.
-
Are these meals
suitable
for breastfeeding mums?
Yes, they are. In fact, our dishes are specially formulated to assist mothers' lactation journey.
The ingredients used are carefully selected for customers who have lactation needs and would like to have a healthy diet after confinement. After all, you deserved all ReLacto best meals after pregnancy.
-
Is there any
certified nutritionist or TCM collaborating with your company?
All of our menus have been planned by our certified ReLacto dietitian and award-winning chef to make sure that your breastfeeding menu plan or diet chart for lactating mother is delicately thought out and crafted.
-
When should I start
having ReLacto lactation meals?
You can start having ReLacto lactation food after your confinement. We include a variety of seafood, beef, and lactogenic ingredients to support your milk supply and recovery.
-
Will lactation meals
work for me?
Lactation meals can help improve your milk supply and breastfeeding experience. However, it's important to remember that every mother's body is different, so the effects of lactation meals may vary.
But the good news is that our meals are planned by a certified dietitian and an award-winning chef, ensuring that every meal is packed with the key nutrients you need for recovery and lactation. According to our internal survey, over 70% of mothers agreed that lactation meals helped to improve their breastfeeding experience. -
How long can I eat
ReLacto lactation meals?
You can eat ReLacto lactation meals for as long as you're breastfeeding! We understand that breastfeeding can sometimes be challenging, and we want to make it as easy as possible for you. That's why we offer lactation food delivery. We take care of all the hassle of planning and cooking so you can focus on your baby.
Booking & Payment
-
If I make the
booking
now, when will my meal delivery start?
You can set the date you’d like to start the meal delivery on the Booking Page. If you have a change of mind later on, you can change the date by contacting and informing us the latest by 1 day in advance before 3 PM prior to the date you chose.
-
How do I make the
payment?
When placing your order, you may make the payment for the deposit with your card. After your first meal is delivered, you can settle the remaining balance payment via Bank Transfer/PayLah/PayNow.
-
How do I make the
balance payment?
-
Internet Banking
Internet fund transfer to:
Bank Name :
7339 (OCBC Bank), 601 (OCBC Centre)
Account Type :
Current Account
Account Name :
Relacto Pte Ltd
Account Number :
601682313001
Kindly ensure to follow the steps below during internet transfer for administrative purposes:
-
Please Quote your ‘Reference Number / Account Holder Name’ at the payment details (as provided above)
-
Once the transfer is completed, remember to take a screenshot of the successful transaction.
-
And email a screenshot of the successful transaction and indicate your account number to [email protected].
-
-
ATM
ATM transfer to:
Bank Name :
7339 (OCBC Bank), 601 (OCBC Centre)
Account Type :
Current Account
Account Name :
Relacto Pte Ltd
Account Number :
601682313001
Kindly ensure to follow the steps below during internet transfer for administrative purposes:
-
Please Quote your ‘Reference Number / Account Holder Name’ at the payment details (as provided above)
-
Once the transfer is completed, remember to take a picture of the receipt of the successful transaction.
-
And email the picture of the receipt of the successful transaction and indicate your account number to [email protected].
-
-
PayNow
PayNow to:
UEN Number: 202137897H
Kindly ensure to follow the steps below during internet transfer for administrative purposes:
-
Please Quote your ‘Reference Number / Account Holder Name’ at the payment details (as provided above)
-
Once the transfer is completed, remember to take a screenshot of the successful transaction.
-
And email a screenshot of the successful transaction and indicate your account number to [email protected].
-
-
QR code
Kindly ensure to follow the steps below during this internet transfer for our administration purposes:
-
Please Quote your ‘Reference Number / Account Holder Name’ at the payment details (as provided above)
-
Once the transfer is completed, remember to take a screenshot of the successful transaction.
-
And email a screenshot of the successful transaction and indicate your account number to [email protected].
-
You will receive an acknowledgement email when payment has been verified.
Feel free to drop us a call for any queries @ 6360 1000 .
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