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81 Tagore Lane, TAG A, #01-11 Singapore 787502 Booking : +65 6360 1000

Terms & Conditions

  1. For booking of Signature Trial, full payment is to be made by 3 pm one day before delivery.
  2. For ordering of packages, please complete the order form and payment online. (You will receive a email acknowledgement when payment has been verified. Customer service officer will give you a call for the confirmation.)
  3. Kindly note that deposit is to be made by 3 pm two days before delivery.
  4. Balance payment is to be made on the 1st day of delivery. Payment can be made via internet banking transfer. Tian Wei Signature Pte Ltd (Brand Name: ReLacto by Tian Wei) reserves the right to terminate the service if payment is not made on time.
  5. Deposit: Should the Client decide to cancel the order, the deposit will be forfeited. The deposit cannot be offset against our other services. Once the order is cancelled, it cannot be reinstated.
  6. Service activation: To activate the package, Client must contact us at 6360 1000 one day in advance, between 10 am to 3 pm.
  7. Meal cancellation: Client must contact us at 6360 1000 one working day in advance before 3 pm to notify about the cancellation of the meal. All cancelled meals will be replaced and no cash refund is allowed.
  8. Last-minute cancellation of meals will not be replaced and no cash refund is allowed.
  9. Service termination: Client must contact us at 6360 1000 one working day in advance before 3 pm to notify about the termination of service.
  10. Service downgrade: Each consumed and the remaining meal will be charged $30 and an administrative fee of $50 will be imposed.
  11. Service upgrade: Client must top up the difference between the existing and new package price without any discount or promotional price.
  12. Delivery time: Lunch will be delivered from 10 am – 1 pm and dinner from 4 – 7 pm.
  13. No Delivery Area: Our service does not deliver to Tuas and Sentosa areas.
  14. Thermal bag: One bag is allocated to each Client. Please be reminded the thermal bags are to be returned to our delivery personnel on a daily basis. For every thermal bag that is misplaced or damaged, there will be a $20 charge imposed per thermal bag.
  15. Thermal Flask: Please be reminded that the thermal flasks are to be returned to our delivery personnel on a daily basis. For every thermal flask that is misplaced or damaged, there will be a $20 charge imposed per thermal flask. 
  16. Order reservation is only valid for up to 3 months after the booking has been made by Client (date according to deposit receipt date) after which, it is deemed as void and cancelled. 
  17. Menu is subject to change without prior notice due to unforeseen seasonal factors and market fluctuation of the ingredients.
  18. For delivery to CBD areas, a $4 charge will be applied per trip.
  19. Service disruption on Eve of Chinese New Year and the first two days of Chinese New Year. The meal will only be delivered upon prior request with the Chinese New Year Surcharge. Otherwise, the meals for the aforementioned 3 days will be brought forward and the meal delivery service will be extended for three more days after the actual period of the Client’s package ends.
  20. Only one promotional code can be used each time and therefore cannot be combined with other offers.
  21. Any promotion code can only be used by each customer once.
  22. Tian Wei Signature Pte. Ltd. (Brand Name: ReLacto by Tian Wei) reserves the right to change, add, or delete any terms and conditions herein, without any prior notice.